Frequently Asked Questions (FAQ)
1. What types of products are available on HIBR?
At HIBR, we offer a wide variety of products in four main categories:
Kids' Toys: Fun, educational, and safe toys for children of all ages.
Mobile Accessories: High-quality accessories such as phone cases, chargers, screen protectors, and more.
3D Printing: Innovative 3D printing materials, tools, and accessories for all your creative needs.
2. How can I place an order?
To place an order on HIBR, simply browse our categories, select the products you'd like to purchase, and click "Add to Cart." Once you're ready, go to your cart and proceed to checkout. Enter your shipping and payment details, then confirm your order.
3. Can I track my order?
Yes! Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order's progress through the carrier's website.
4. What is your return policy?
We offer a 30-day return policy on most products. To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition. If your order is damaged or faulty, please contact us within 7 days of receiving it for assistance.
5. Do you offer international shipping?
Yes, we do offer international shipping. Shipping rates and delivery times will depend on your location. You will see the estimated delivery time and shipping costs at checkout before completing your order.
6. How can I contact customer support?
If you have any questions or need assistance, feel free to contact our customer support team. You can reach us via email at m-shuhail@outlook.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.
7. Is HIBR a secure website?
Absolutely! We prioritize your privacy and security. Our website uses SSL encryption to ensure that all transactions are secure.